What is a Belle X Series Panic Button?
It is a GPS device panic button linked to a monitoring station.
What do I need to do before first using the panic button and as my emergency escalation contacts change?
- Login to Aware 360/Safety Aware app on your phone to update your user profile and Escalation Contacts.
- Click on the cog/setting icon located on the upper right side of the screen.
- Click on ‘User Profile’ to ensure that your phone number is correct, then click ‘Save’
- Click on ‘Escalation Contacts’ to add or change the names of your contacts. Click on both ‘SOS Alerts’ and ‘All Other Alerts’, then click ‘Save’ as both are updated. Select name only, as the phone number will autofill. If the name does not exist in the dropdown, contact help@thealex.ca.
Does the button have a two-way radio?
No, we disabled the two-way feature so that the button was silent.
When should I press the button?
The button should be pressed if a staff member feels that they are in imminent danger.
How long should I press the button to activate it?
Press and hold the call button and count 1, 2, 3, or until the light turns blue, then release the button.
What will it sound like if I press the button?
There will be no sound; however, the button will light up blue after being pressed.
What happens when I press the button?
The monitoring company has been instructed to call three people to confirm the emergency. If the emergency is confirmed or they are unable to speak to anyone, they will call 911. The rough escalation plan looks like the following:
- Call staff member
- Call first escalation contact
- Call second escalation contact
- Call 911
Is it optional that I use this device?
No, it is not optional for an Alex staff member that works alone not to use this button. According to OH&S Legislation , “Every worker shall, while engaged in an occupation, at all times, when the nature of the work requires, use all devices and wear all personal protective equipment designated and provided for the worker’s protection by the worker’s employer or required to be used or worn by the worker by this Act, the regulations and the OHS Code.”
What happens if I accidently press the button and how do I cancel it?
Immediately press and hold the button until the blue light turns off.
What if I lose the button or someone steals it?
Staff or programs will be responsible for the payment of $200/button in the event that a device is lost or stolen.
Is this button tracking my daily movements?
No, the monitoring company will only know your whereabouts if you press the button.
What should leads/managers do if they are not available to answer a call from the monitoring station?
Nothing. There are at least 2 backup leads assigned for each staff member. 911 will be called if unable to reach any of the escalation contacts.
How often should the panic button be charged?
The button should be charged daily.
How long does it take the panic button to charge?
It will take two hours to charge. The button can also remain on the charger if not in use.
I dropped my button or fell down causing the button’s blue light to come on, what is happening?
The button has a fall detection feature; therefore, thinks that you’ve fallen. It will call your cell phone and your escalation contacts unless you immediately press and hold the button until the blue light turns off.